Premiere Transportation Group

Very good Albany to JFK shuttle service! The shuttle was clean and comfortable. The driver was nice and very professional.

Our driving Teddy was great! They picked us up way out in the middle of no where for my brother bachelor party in the limo van and took us around Saratoga for the night. We went over the time reservation and they billed they simply took the overage out the deposit which was fine. Great time. Recommend for the area

Driver for them was on 88 going 75 to 85 mph with a bus load of people.then we call and complain and management calls us back and lies to us about the speed he was going. I've been a bus driver for 15yrs and this company lies and backs there drivers for speeding and doing wrong.

Weddings and Parties BEWARE! Recently rode in a premiere party bus driven by the driver "Mae" and it was an absolute terrible experience. The driver drove very erratically and reckless. Multiple people in our party experienced motion sickens and it ruined our entire day. Multiple calls were made during the duration of trip to Premiere to address the problem but no remedy or adjustment was made by the driver. We will be avoiding this company going forward are very disappointed by our experience. NOT RECOMMENDED

Premiere Transportation transported 60 guests from Hudson to Hillsdale for my wedding. They did an excellent job all around. They were easy to communicate with before and during the booking process. They were on time to pick up and drop off guests, and they got everyone home safely at the end of the night. Highly recommend using them for group transportation!

We utilized one of the shuttles for a wedding this weekend and our experience was perfect! Our driver Rick was amazing and was on time for each part of the day where he was needed. Thank you so much for staying true to your name and giving premiere service.

Our experience with premier transportation was top notch. Our driver, Bill, was kind and attentive and took great care of all our guests. The company confirmed all details over the phone and via email and were so helpful with changes due to covid19. We absolutely recommend premier transportation!

Don't do business with Premiere Transportation. My fiancee and I had our wedding canceled in April due to the COVID pandemic. We were going to use Premiere Transportation to shuttle our guests from our venue in Albany back to the hotel. When I called and tried to recoup our deposit of $300 the Vice President David Ericsen was extremely rude, flippant, and unprofessional on the phone with me.

The most I could get from him was a year-long extension before our deposit would expire, and even that seemed to be like pulling teeth. I explained to Mr. Ericsen that we don't even know if we will have a wedding a year from now, due to our venue being unavailable and the ongoing pandemic. Mr. Ericsen told me my deposit was non-refundable, even considering there was a state-ordered shut-down mandated by the governor of New York (This was at the beginning of April at the peak of the COVID scare in NY). Mr. Ericsen wasn't hearing any of my concerns and became very unprofessional on the phone, even hanging up on me multiple times.

I called him back and asked him to please to stop hanging up and yelling at me, and also to refund the deposit and do the right thing, I also asked him if deposits are held onto, until the date of the contract being executed, and he quipped: "I don't know, money comes in, money goes out". I tried everything here, asking Vice President Ericsen to please return our deposits, My fiancee and I are two essential workers that worked during the entire pandemic.he didn't care.

He said that he could have performed the service that night and that we were canceling, I expressed to him that it would be illegal to perform this service that night because of the state-issued shutdown, he didn't care. So I thought everyone should know what kind of business they are and some of their values. It seems their reputation is worth about $300, quite shameful.

It's of note here that my venue, florist, photographer, DJ, and hotel have all graciously returned our deposits from our canceled wedding. I will be taking David Ericsen and Premiere Transportation to small claims court and filing paperwork in the next week.

Before I began employment with Premiere Transportation as a CDL Driver, I was a shuttle fleet manager for another Shuttle service. I am more than impressed Not only with the management and staff but the fact that the owner is on site and has on site mechanics as well as on site vehicle cleaners in which my previous employer did not have! I am very proud to drive Premiere vehicles as they are ALWAYS cleaned and maintained daily. At Premiere you're not just an employee, you're family! Awesome vehicles, management and just a GREAT place to work! Thank you Premiere

Drive is okay. The people just put their suitcases and sat wherever they wanted despite the driver saying not to do so. Better enforcement of rules is needed. Also a car phone (not a cellphone) kept ringing during the drive which was not picked up and noisy. Not much space per person. If you are tall or a large person this will be tough. price is high for a 3 hour drive.

I do not like that they do not pay their driver enough and put a sign in the bus saying "gratuity is not included" especially with such huge margins. $65/person for a drive to JFK and they have 10 people in the van. After I spend $130 for 2 people for a drive, last thing I want to hear is a request for even more money. They are making like ~$500 for each drive.

Huge margins. I think they can afford to pay their driver enough and not need a sign asking for a tip or at least offer a cheaper ride. Someone should start their own business to compete on price with these guys and pay their drivers better. I still give 4 stars because the car is clean, and they do seem to drive safely.

I have nothing but the best to say about Premiere Transportation. Our relocation from Japan to Saratoga Springs involved two parents, two toddlers, ten suitcases, and a double stroller. Our driver handled flawlessly our flight being an hour late at Albany airport, had a more than adequate sized vehicle, was courteous and friendly, drove well and slowly.

When we arrived locked out of our new house he graciously provided assistance to get us in. The price was reasonable. Special credit goes to office manager Janis Michalski, driver Frank, and even owner David Brown lent a hand. Five stars all around Tom Ewing July 2019

We used Premiere Transportation for a four-day tour of the Hudson River Valley. We had 18 people in our group and Premiere was stellar. I appreciated their detailed estimates and working with their staff to arrange for the transportation as I was planning this excursion from out of state. There were no surprises. During the four days, they kept in constant contact through emails and informed me about their departure and arrival.

They were prompt and the drivers were exceptional and a pleasure to work with. The members of our group have been on many tours and all were exceptionally complementary about the drivers and the buses. The timely transportation was crucial to the success of this trip. I would use Premiere again and recommend them to anyone who is planning transportation in the Albany area.

First heard of Premiere Transportation when the limo company I had originally booked stood me up. A travel agent buddy referred this company to me and ever since I have looked no further. Their customer service experience is like no other and more often go the extra mile to meet your needs. Drivers are extremely reliable, punctual and professional.

Not only that but their vehicles are immaculate. Premiere has a fleet of limousines, busses, coaches, SUVs, sedans and hearses making them better prepared for any occasion. Came as no surprise upon discovering they also provide transportation for Albany Empire, their local arena football team. Without a doubt, they are the best at what they do.

I had the pleasure of being picked up at JFK to Saratoga Springs by Rafael. He was courteous, friendly and always made sure the car was comfortable for me. My international flight arrived on time, but getting trough passport control took over an hour. Rafael was waiting for me when I got through the gate. I will always use Premiere!

I needed a car at 1am in the middle of a snowstorm and Pat made it happen! Extremely friendly and helpful, i will definitely be using again!

My husband and I researched tirelessly for shuttle service for our wedding. Because we needed so many vehicles (two shuttles, vans, cars-- we had a ton of guests!), we were worried that something would get lost in the shuffle. Premiere was so helpful throughout the entire process and on the wedding day, our drivers were friendly and on time. They took off a huge amount of stress from an otherwise stressful portion of wedding planning!

Used this service for a ride from ALB -JFK & then JFK - ALB. HORRIBLE EXPERIENCE all around. The driver on the way to JFK made fun of Asian people when pulling up to the departure gate. If that isn't bad enough, I had the displeasure of being driven back to ALB by Glenn on 5/18/17. He used the Taconic State Parkway instead of using the simpler (and faster!) route.

Then when we were ~9 miles away from ALB, a passenger that was to be dropped off in Hudson, NY realized he had forgotten about her. So the remaining 6 passengers (myself included) that were traveling to ALB had to suffer through a 50-minute longer ride when Glenn diverted to Hudson instead of dropping 6 people off at ALB first. Added to that, he drove over 75 MPH in torrential rain to try to fix his horrible mistake!

I felt very unsafe in the vehicle & almost got off in Hudson. And the kicker. we finally arrive at ALB & Glenn unloads the van by essentially throwing our suitcases out of the back. My stroller was torn apart with one piece in the other lane of traffic! He just wanted to get home & treated my things like crap. Additionally, they have HUGE signs posted on the side door window saying that the tip is not included in the price! Tacky & unprofessional.

Of course I didn't tip them because they don't deserve a tip. I deserve my money back & compensation for the damage to my stroller (that is now unusable). I contacted management the next day (5/19/17) & STILL haven't gotten a response or compensation for damage to my items. I even forwarded photos to them. A lady called me this week saying the VP was going to call me but it's Thursday & I'm still waiting. I would NEVER use this service again & advise you to steer clear of this disastrous company. I am going to report them to the BBB.

Very disappointed. Booked a trip from Newark to Albany. Was not told until the ride started that we'd be GOING TO JFK FIRST, adding hours in rush-hour traffic to the trip. If we had been told that the trip would go through JFK, we'd have taken another option. Manager said he'd refund my money, but frankly, I'd rather pay an extra 60 bucks not to be forced to sit in NYC traffic for an extra two hours.

We hired this service for my son's wedding in Saratoga. They were terrific. The bus was on time (early) and made several trips between the hotel in Saratoga and the reception at Saratoga National. We also hired a limo for the wedding party. Both the drivers were professional and easy to work with throughout the day! We would highly recommend this service. Thank you for making our transportation needs so worry-free and efficient!

We go frequently to and from newark airport, and were looking for something cheaper, and where you don't have to change in nyc. the first time i called they were all booked up, but this time we were able to reserve by phone (online didn't work) and they called back more than once to confirm in person. this bus goes from albany to the airports; we wanted the kingston stop. it was sixty bucks, and since there was only one passenger he got picked up in a chrysler 300. the driver was actually in livery! next time it might be full, or it might be a real bus, but this was definitely a five star experience. alternatively, all you can really do is get a ride from someone. my guess is it's busier at the weekend. the driver picked up two people going back to albany from newark. don't know if they might have canceled on us otherwise; we have gotten canceled on at the last minute by other local taxis to the airport. just because it's expensive doesn't mean it's not unreliable, smelly, crazy, uncomfortable, or dangerous. if you take this service, be aware you might want to carry some extra cash in case you get lucky with the limo and want to tip the driver.