Celebrity Limousine

Celebrity Limo came through in a pinch to help us transport a client when another company had fallen through. They provided prompt service and I would definitely recommend them to anyone else.

So Rude, I called with my fiance to get a quote and he sounded drunk and We asked for the price of 3 cars and he said you need to call later to get the quotes I can't give them right now.

This company provided our group's prom transport, very nice ride, driver was excellent, showed up right on time, kids had a ball, thanks!

My organization has used this company several times to rent busses in the past. I called to rent another one today and was told they couldn't handle it followed by a prompt hang-up. Thinking the call may have just dropped I called back and was rolled straight to voicemail. Not only was this incredibly rude, but just a strange business decision. My plans weren't set and I definitely would have made a purchase. Now they will miss out on 3+ rentals per year for the foreseeable future.

Me. Tee was awesome! He treated my group to an very fun day touring many of the Kentucky Bourbon Distilleries yesterday. He made the day the bomb!

My Bourbon trip was even better because we didn't have to worry about driving around to the distilleries. Our driver Mr. Tee was awesome and fun! Celebrity Limo KY fit the bill in every way.

Mr. Tee was prompt, super friendly and engaging! We were lucky to have him for both days of our tours. Will request him next time we are in Lexington!

Tim was great! Very polite and helpful the whole day! Positive attitude! Would request him every time we visit if we could!

The owner, Dan Repass, was great to work with and was very accommodating. The date for my daughters prom changed and he made the adjustments to my contract, no questions asked. He was down a driver on the day of her dance and he called me and told me he would be driving the kids that evening. Thank you for an amazing night and taking care of the kids.

I called trying to book a bus, and was told that they were busy with a customer and they would call me back in an hour, but that they DID have a bus available that I could book. A few hours later, I called again and they again responded that they couldn't talk and would call me by the end of the day. They never called me back. The next day, I called at 9 AM to check in and they told me they had nothing available that day, despite the fact that I had called numerous times the day before and was supposed to receive a call that day. Very unprofessional.

Unfortunately owner was not willing to refund deposit last year at the beginning of Covid shutdown. He did offer to let us use the deposit as a credit for a later date, but I would have appreciated the refund, as we are out of town and likely won't be using the service.

I never leave bad reviews for companies bc I normally assume the owner had better intentions and that mistakes happen; however when I tried to get this worked out the owner was very rude and did not care about customer service at all! Do NOT use this service. We went through them for our wedding. The limo was late for their second pickup (they were supposed to go get the groomsmen after they picked up bridesmaids).

They did not and this threw off our whole wedding timeline. We were no longer able to have pictures of the groomsmen taken before the ceremony. Then a Cadillac from the same company was supposed to come get my husband and I after our ceremony as our getaway car but they sent a limo instead. When I called after our honeymoon to let the owner know the issues we had and to see if we could be partially reimbursed for our troubles he became very rude, cursed me out and hung up on me. VERY unprofessional! He was even rude to my husband before the wedding when he had just called to confirm the pickup.

I bought a bus from Dan and working with him on the purchase was a great experience. He agreed to meet with me on FATHERS DAY and helped me learn the ropes on driving it. We have had a handful of conversations over the phone and he has given me so much helpful advice. Super great company, highly recommend! Although I havent used any vehicles in his fleet, I did see them in the lot and they are all VERY nice and clean.

Since the owner wanted to post a response to my review from TWO years ago, I only see it fit to clarify why I gave a bad review the first time. #1. My friend was aware that payment was due up front, which is why she asked the driver to run her card MULTIPLE times (as stated in my previous review). #2. The driver didn't ask for payment when he picked us up.

He waited until we were at the first stop (over 30 minutes from our starting point). #3. Just because my friend paid, does not mean that she was the only one with an experience. I was along for the whole ride. I heard my friend's conversations with the owner and the driver. I was the one wiping my friend's tears because she was so upset about this on her birthday. #4.

The intent of my review was and is not to "destroy" your company's online reputation. My intent is to inform future clients about the way you do business and to inform you of the areas you need to improve on. Having good customer service is a huge priority for the company I work for. If we lack in that area, we would want to know so we can change our ways and fix that. #5.

The owner who has never bought anything, had any experience with nor ever stepped foot into our business posted a bad review on our company page saying "would not reccomend" as a retaliation to our voicing of our bad experience with his company. Now, THAT is not right. Please carefully plan your next response.

I used Celebrity Limo for both my sister's bachelorette party and her wedding and was thrilled with their service both times! They were punctual, reasonably priced, and had a large fleet to choose from. Two days before the wedding I asked to bump up to the next size bus and they were happy to accommodate me at no additional cost. I will definitely be using their services again! Highly recommend.