Tru Limousine

Very responsive to my calls, even during prom season. Our driver, Joe, was FANTASTIC! He arrived early for our pick up and then drove us all around Manhattan, made multiple stops and was always where he said he would be when we came out. I would definitely use them again!

We used this company for our daughter's wedding recently scheduling a large party bus for the wedding party and a limo for the parents/close relatives on both sides. The company was easy to work with even with my numerous questions and double checking ahead of time! On the day of the wedding both vehicles arrived on time, worked with us with some timing issues during to the heavy rains that day, and provided excellent service.

The drivers for each vehicle were professional, pleasant, helpful, and considerate. We had a great time, even with the rain, and the drivers both helped with umbrellas, getting in and out of the vehicles, and helping to keep the "happy" in the day no matter the rain. I fully recommend this service!

Kevin the owner was awesome, he worked with me in regard to every detail to see what type of transportation I was looking for. Our driver Katina, was great too. Even though it wasn't a long drive she made sure we were having fun and safe. I definitely recommend this service for large groups! Service: Birthday party planning

Horrible and rude customer service. I attempted to request a quote for a wedding. The quote request sheet specifically list party bus as a option. When I received the rates, party bus was not an option before. I asked customer service 3 times through email which bus would be the best option for a party bus for a wedding party. I received a rude email stating "I've never had this issue before. Limo bus and party bus are the same" horrible customer service. I just wanted clarification on the buses so that I could book the correct. Do not waste time spending money with this business. They do not value customer service.

Used the 14 passenger Chrysler for senior prom and had an amazing experience! Driver was on time and company was very accommodating with last minute changes. Thank you Tru Limo and especially Joe for helping us have a great night!

Family celebration at Yankee Stadium in honor of Frank's 80th birthday. Our driver Mr Joe was excellent. The ride was smooth and although we got a late start; met horrific traffic at the GWB;we arrived safely at Yankee Stadium and had a great day despite our Yankees losing the game. Most of the ride home was in a thunderstorm. Mr Joe was cautious - we felt safe and have happy memories of this special day

I glad, yesterday my daughter celebrated her 17 years. everything good, the driver arrived at my house on time, he very polite drove very well everyone felt very safe, everyone spoke very well of him. all excellent, this company I recommend this company 100%. Service: Birthday party

Would give 0 stars. Used this service on my wedding day and do not recommend. For starters, our driver took back roads with a 48-person party bus, obviously had made no attempt to plan a route, and had to drive a significant distance in reverse on a one way road when he realized he was unable to cross a small foot bridge with the large bus. This caused us to be 20 minutes late for our wedding ceremony.

He then used this SAME incorrect route on the way from the ceremony to the reception, taking no care to plan ahead again. This caused us to be an additional 20 minutes late to our allotted one hour time dedicated for pictures. The driver was unapologetic and unprofessional. In addition, he drove unsafely, speeding and swerving, and had to be asked several times to slow down.

I definitely do not recommend using this company for a special occasion. Lastly, when my husband called and emailed to complain about this poor service, he was told that we should have been guiding the driver to avoid these delays, which is completely ridiculous. For the price you pay to book a bus, the service should come with a reliable driver that doesn't need to be babysat through his route. We were completely shocked with the lack of understanding and poor customer service all around.

Wonderful customer service. We rented for a sweet 16 my daughter and her friends absn love it. The driver was exceptionally great

I just want to say what a 5 star operation it is. Our driver Joe was a professional to the T.even setting up the pick up to and from the airport with the office was breeze. Thank you Kevin and Joe for the great experience we had with Tru Limousine.

We used the 27 passenger party bus and the Rolls Royce for my daughter's wedding and everything was great. Both driver's were very helpful and courteous and Kevin was very easy to deal with in the office. Would definitely recommend!

I absolutely refer this company to everybody! THE BEST LIMO SERVICE IN TOWN - Thank you Mr. Kevin And Mr./Lee. Lina Service: Birthday party

Critical: Professionalism, Quality, Value Absolutely horrible experience using TRU Limo on my wedding day. Driver was unprofessional. He put a bus full of 20 people's lives at risk by texting and using his credit card payment system at the same time while driving (literally his head down without hands on the steering wheel).

I was referred to Tru Limo by another company because I had 25 people, but wanted a larger capacity vehicle to transport us with some social distancing. He had multiple buses to choose from! Kevin was very helpful, let us set up and stock up before the event, and boy was it a clean bus! Extra gloves, masks, and hard wood floors freshly mopped. He helped ensure the technology features worked for us (we had a slide show and music).

They were on time, accepted our questions, and communicated where they would be at all points of travel. I will definitely use and recommend them again! His pricing and policies ($time overage after 6 minutes) was presented up front and were fair. Thanks, Kevin for a great surprise birthday party!

I used tru limo for my birthday celebration and the service was amazing. We left New jersey, went to Pennsylvania for brunch and then went to a winery in the same area. At the time of booking they require 35% of the total payment and the rest is due by card or cash on the day of. They also give you a contract and credit card authorization fee to sign and everything is very transparent.

No hidden fees or agendas which we were grateful for. We chose to pay by cash and it was a very successful trip and day. We rented the 10 passenger Lincoln and we had Joseph Prisco as a driver. He was on time, very nice, respectful, a great conversationalist and made sure we were okay the whole time we were out. We rented for 8 hours got the 9th hour free.

The limo was very clean on the inside and out and very updated. Joseph was very accommodating, he opened doors for us, helped us stock the liquor in the ice bar, he was very patient while we took pictures, he even stopped several times for us to use the bathroom. A person in our party missed the limo and Joe had no problem picking them up, which was 20 minutes away.

We even treated Joe to DD Coffee which was our first stop after picking up another passenger. Joe made the experience very memorable and I would highly recommend Tru Limo services.

It's sad to know that in such a tough time where people are losing their jobs and are struggling financially, that a business like this could care less about their customer service. From the 3 different vendors that I was inquiring from, Tru Limo seemed to have the better rates, but the poorest customer service. If they could treat a person whose business they haven't gotten yet this way, imagine the type of service they'll give you the day of your event.

We used TRU limousine for an afternoon/evening to NYC. The driver was early, the limousine was clean and stocked with water and other refreshments. Our driver Joe J. was extremely professional and courteous. He treated us all like we were his family. He was a pleasure to talk to and was always smiling. We never had to wait for him, he was always there when we were ready for a different destination. Thank you to Kevin, Joe and the rest of the TRU limousine family. I will recommend this service to all my friends and family. EXCEPTIONAL SERVICE.

LOVED Tru Limousine. I ordered a 28 person party bus into the city for a night with a few friends. The bus driver Keera was incredibly sweet, kind, and helpful. This company was absolutely wonderful and very professional. I will definitely be recommending TRU Limousine to many others!

A quick review on our bus rental from TRU Limousine. We rented the 50 passenger bus last weekend and totally enjoyed the trip to and from Atlantic City Casinos. The driver was great. He arrived early and we actually parted from our destination a little early. It was safe driving to and from the Casinos. We had absolutely no complains. It was a very smooth and relaxing ride. We will definitely be using TRU again. Thank you guys, good job!

We used Tru Limo for couples dinner and broadway show last night for the 14 of us. We reserved the 14 passenger limo and barely SQUEEZED 13 of us in and 2 of us couldn't sit back all the way. Our 14th passenger had to sit up front with the driver and was alienated from the group and didn't enjoy the laughs. All but one man is average size and some of the ladies are small and petite. It's more for 12 passengers if some in your group are male. Also, we had our mobile music and the driver didn't know how to hook it up.

Good thing we brought a blue tooth speaker. When I spoke to Kevin about the seating he said it's a registered 14 passenger vehicle and has never had complaints before seating 14 people. I advised him to try it out himself seating 7 men and 7 woman for his own business sense. Otherwise, driver was prompt, communicative and courteous. Internal and external car was clean and stocked with ice and water.

Very happy with TRU Limo. Arranged for the limo about 4 months in advance. They always responded promptly to our emails. On the day of the event, the bus arrived on time, the driver was good to work with and the bus was immaculate. We used the service for an association event (tour of the NJ Port) and participants raved about how luxurious the bus was. Will definitely use them for the next event.

I rented a 20 passenger Party Bus this past weekend for our daughter's 21st birthday celebration. The bus was beautiful and immaculate. The driver, Donald was wonderful. So pleased that we chose Tru Limo!

We rented a party bus for an annual gathering (of 40 people) from this company. The bus was clean; the driver was very professional. The atmosphere within the bus was outstanding. We will use them again next year for our annual holiday outing. Highly recommended!

Tru Limo was awesome! From the booking on, it could not have gone smoother! Kevin did a great job providing the proper Limo (14 passenger Chrysler 300), for our Mom's 85th Birthday trip to a Yankee Stadium Suite. Stan the driver was professional and friendly, and went above and beyond with my Mom in particular to make her happy! These guys are at the top of the pack.look no further!

Booked a 14 passenger limo for my son's prom. Kevin was a pleasure to work with and price was very fair. Our driver, Joe Jackson, was top notch! He was prompt with arrival, courteous, and super nice guy to our group of senior prom kids. Limo was spotless and the kids loved it. Would not hesitate to call TRU again for future needs and request Joe again!

Used Tru Limousine for a birthday celebration. Everything was fine until we were returning home. The driver drove a half hour longer than necessary by using an longer route to get back to the return location. We had to inform him he was going a very long route and he had to be redirected back to the return location. This tactic was to charge for overtime. In order to stop arguing with driver and owner, we paid the overtime fee. Watch your drivers to make sure that they do not do any tactics to add overtime to the bill.

Tru Limo took 32 kids after the Junior prom to the after party. An 11 pm- 3am shift. The driver, Kira, was great. On time and admittedly had to put up with a bigger mess than they should. I will backtrack and say dealing with Kevin was easy and the price was right. The party bus was spectacular. To add to it, my only complaint (and compliment) was a 9:00am phone call ( I chaperoned) that a kid left his wallet on the bus with $$and credit cards. Great job!

I was concerned about the service we would get from Tru Limo after some of the reviews I had read so I wanted to share my experience. I rented a 27 passenger "party bus" for my son's engagement party. The bus arrived 30 minutes prior to our departure time. The interior / exterior was spotless, and the driver was dressed well and acted professionally.

The bus carried 27 guests who all had a great time going to the venue and returning back. On the way back our shuttle bus (for the older folks) passed the party bus, and I was glad to see that the driver was driving safely under the speed limit in the slow lane as all the kids were dancing and partying on the bus. Our event was last night 9/26 63 miles from our house and we could not have asked for better transportation. We will use Tru Limo again without any reservation regarding their service and I can truly recommend them to anyone looking for a party bus.

Tru Limo was extremely professional and easy to work with from the beginning of the quote process until the end of our night out. Booking was transparent. Their all inclusive prices made for no hidden fees or surprises. Kevin and the customer service team were very quick and responsive when answering my questions. Matthew was an extremely professional, well tailored, accommodating driver.

He arrived a half hour early for our trip, walked us through how to work the music and lighting on the bus, was always right out front of the bar during our bar hopping excursion throughout the course of the night. The bus was very clean, updated and very impressive looking on the inside. I would without a doubt use this company again. Good customer service, reliability, and personable staff go a long way.

If you're looking for a limousine this is not the place. I use them for an event and they were less than subpar. After I left a review on another site they proceeded to call me a bunch of times, threaten me, and actually post personal information online. Which by the way I fully expect them to do now that I'm writing this review too! They actually move their location on the map several times on various review sites to make sure that people don't know about other reviews people have left.

And at this point I really don't care if they shared my old personal information because none of it is current. I even got a cease and desist letter for sharing my honest opinion of this company. Well honestly, there is nothing honest about this company. If you're in the market for a vomit covered limo bus with a not working sound system and a thief for a driver by all means book them!

I will mention that my event was several years ago so perhaps they have changed since then. But the other reviews suggest that they haven't and the lack of reviews suggest that they have also buried other pages full of negative reviews. My advice would be stop burying reviews and actually change your practices. If you don't care about any of this they have very good prices. You get what you pay for.

WORST LIMOUSINE COMPANY EVER! Our driver arrived 1.5 hours late for our bachelorett evening. After a long and reckless ride to a venue in NYC our driver dropped us off at the door. Before he pulled off we exchanged phone numbers to ensure constant contact. Nearing the end of the event, we called the driver to confirm that he was on his way to pick us up.the driver never answered.

After continuously calling for 40mins we called Tru Limousine to locate our driver and needless to say, no one answered. We were never able to get anyone on the phone to help. After 2hours of waiting on a curb our driver arrived appearing disheveled. He told us that he had fallen asleep while waiting for his phone to charge. We instructed him to call the owner of the company.

After multiple calls we were able to get the owner on the phone. He told us that he was displeased with us calling him at such a late hour waking him from his sleep. He then instructed us to pay the $309 balance to the driver or find our own way home. So we found an alternate way home. The owner was very rude and unhelpful. WOULD NEVER USE AGAIN! Book at your own risk.

Used TruLimo for a 30th bday and it was a great night. 28 people, most of them above-average sized men, fit comfortably in the 32-person bus. They let me set up the bus beforehand. The driver, Victor, was friendly and professional. Accommodating when we had to make a spontaneous stop. The bus was clean and new. Really nice office staff that answered my many questions patiently. Will definitely use them again.

This company sent me a party bus for "21" passengers. I had 21 normal sized kids and adults combined. 19 crammed into the seats. I had to bring an extra 2 stools for the other 2 people. I complained because they misrepresented the vehicle's capacity. They showed me the vehicle registration that says 21 passengers. One of my party was supposed to sit withe the driver up front!

Then the owner charges me an extra 40 minutes at the end of our 12 hr $2,000.00 rental. There are so many other limo companies- Don't use a guy that does business this way.

TRU LIMOUSINE LEFT US STRANDED ON THE STREETS ON OUR WEDDING DAY! Got married on 7/31/11. Our Church ceremony was held in Maplewood, NJ (one block outside of Irvington, NJ). We paid full in cash plus gratuity before our wedding day because TRU LIMO said we would get a discount for paying in full before wedding date. We paid for 4 hours of service (1pm-5pm).

Our Ceremony was over at 4pm and the Limo Driver barged into church telling our guest (While Bride and Groom were taking family photos) that he was going to leave if we don't pay him an extra $100cash for staying overtime. Since, we were all excited about our wedding and not paying attention to time because non of us had a watch on, we paid him an extra $100 cash.

After we finished our photos at 4:30pm, and after all of our guest and family had left to go to reception held in West Orange, NJ (only 15mins away).We got into the limo and the limo driver, drives two blocks away from Church and stops the limo and turns off the air and told us that we had to give him an extra $100 to move the car. It was very obvious that WE (BRIDE AND GROOM) did not have our wallets or cell phones with us, nor a watch.

We told the limo driver that we would give him cash when we get to the venue. He said "NO" he's not moving until he gets paid on the spot. The limo driver demanded us to get out the car on the streets of Irvington, NJ and "WE" (bride and groom) had to walk 2 blocks back to Church in the heat wave to call a family member to pick us up on our wedding day! we did not pay attention to the time until we walked back to church and it was only 4:50pm!

The limo driver lied to us about keeping him over time, we even paid him an extra $100, and he demanded for another $100 after all our guest left to go to the reception from Church. Limo driver did not wear tux as promised, no champagne as promised, and no red carpet as promised. He ruined a huge chunk of our wedding day. Left us stranded, stole our money, and we were late to our own reception. PLEASE! DO NOT DO BUSINESS WITH THEM!