Palazzo Limousine Service

Can't say enough good things, it would take all day. PEGASUS ROCKS. I booked them to go from Louisville to the Indy 500. They worked with me months in advance to get the right bus and itinerary. Tony, our driver, showed up early (and we had a 6am call time!) and dropped us around 7pm. Tony was so unbelievably professional and fantastic the whole day, and continually did what he could to go the extra mile for us. He even brought two extra coolers for us! I'd use these guys again and again and never even think about looking elsewhere. Big rec!

We contacted Pegasus to arrange transportation for a Bourbon tour trip for the end of April, 2022. I spoke with Julie who was a tremendous help in handling the booking of the transportation and also booked a number of the bourbon tours that we wanted to include. Julie was very knowledgeable and gave us expert advice. Before the start of our trip, we were told the name and given the phone number of our driver for the entire 3 1/2 days of the trip. Larry was our driver and he couldn't have been more polite, knowledgeable and kind. Larry picked us up at our hotel every morning and drove us to the Bourbon Tours on our list.

We did three days of touring (3 distilleries a day) and it was perfect! We even stopped at a great BBQ place that Larry suggested for a quick bite in the middle of the day and it was so delicious and hit the spot. He also gave us a roll of bubble wrap to use to wrap the bottles of bourbon we bought so they would be safer in our checked bags. Thank you all and we hope to come back to Kentucky again to finish touring the distilleries in the Kentucky Bourbon Tour booklet. (We would love to have Julie as our event coordinator and Larry as our driver again!) Hope to see you soon!

What a wonderful experience from start of reservation to execution of getting a group of 12 people around Lexington for bourbon tour, Oaks Day and Derby Day at Churchill Downs. Avella was amazing, kind and helpful. She made the experience seamless. We had the best time! I highly recommend using Pegasus for your transportation needs from airport trips to big group trips. They were so helpful and easy to work with! Thanks for helping to make our Derby week experience amazing!

From start to finish the Pegasus team was amazing. Julie assisted with planning our Kentucky bourbon tour. She was very responsive and had great recommendations. Bruce was our driver and tour guide for 2 days. He took great care of us. Provide nice history of places we where going and went out of his way to make sure our trip went smoothly. We had a great experience and can't thank Bruce and Julie for their hard work

We lucked out for our last-minute trip to Louisville last week - Pegasus was able to provide a van & driver for our trip to a few distilleries. The van was brand new and beautiful; our driver KC took good care of us. We were picked up promptly, KC brought us a cooler with water and snacks in case we needed them, then drove us to our bourbon tours. We did our own tour reservations though Pegasus can do that as well. So happy with their service and would recommend highly!

Sasha was amazing to work with! She coordinated a private Bourbon Tasting tour for our large group and took care of every detail. She was very knowledgeable, responsive, and recommended great distilleries. Their pricing was fair and transparent. Big shout out to our driver Tony. He made the day-of experience extra special for us by squeezing in an extra Distillery the group wanted to try. We would definitely book with Pegasus again.

We used Pegasus for a 3-day trip to the Kentucky bourbon trail and absolutely loved the experience. Pegasus helped me arranged all of our tours and included all of the fees in their pricing so we just had to pay 1 charge. The reservations team was easy to work with. They were very flexible to meet our requests and quick to respond to all of my questions.

The limo was very nice. It was clean, comfortable, and stocked daily with drinks and snacks. Our driver, Montana, was also great. He was always on time, and flexible with changes when necessary. He also had good suggestions for lunch spots, bars, and liquor stores to visit. Overall, it was a great experience and I would definitely use them again.

We used Pegasus for transportation for our wedding party on the day of our wedding, and the experience was top-notch from start to finish. When I called to request a quote, they were quick to respond and transparent with pricing, which was very competitive. They were flexible when I requested changes to the schedule the day before the booking. The driver was very professional and kept in good communication throughout the day.

I liked the ability to track where the driver was throughout the day. She even went out of her way to help open the church doors for other guests as they arrived at the church. Would recommend to others!

We had an incredible private tour through the Bourbon Trail this weekend, all made possible by Pegasus. Our driver, Ben, was most professional, super friendly, and had great knowledge and recommendations for every possible question. The tours Pegasus set up were all wonderful, timed perfectly, and quite frankly, the entire experience exceeded our expectations.

I planned this for my husband's birthday and he cannot stop raving about the time we spent. Thank you Ben, Julie, and Sasha for making this is great weekend and we'll be back!

I booked with Pegasus for a bachelor party of 14 guys. I called a few other places and Pegasus was the first to get back to me as well as having the most competitive pricing. Every time I called in to check on reservation they were always extremely nice and answered all my questions. The entire trip was perfect, from the driver to the tours that were planned. They helped me plan the entire day. I would recommend to anyone and would use again if needed. Thanks again!

FIRST: This is one of the only tour companies that offered wrap seating (limo-style) in a party bus. This was a must. It made for such a great trip. The planning process was great. I spoke to Julie and Jodi and they both provided a lot of color on the quality of tours and options for routes down the bourbon trail. Everything about our experience with Pegasus was incredible.

Our driver, Mike, was incredibly knowledgeable, supportive of everything we did and wanted to, and really helped us have a great time. The driver and I communicated via text message once he arrived to pick us up and throughout the course of the day. He arrived early for pick up and was always available via text even if I had to send him an update in the middle of a tour.

We had the bus from 9:00am - 7:00pm. We had some tight windows to get from one bourbon distillery to another, but we made each on time. Our driver also helped us pickup breakfast and lunch. Overall, the bus was exactly what we wanted. The driver was exactly what we wanted. The experience was perfect.

We should have went with Mint Julep Bourbon Tours in Louisville, KY as we had done so the previous two years but wanted to try another Bourbon Tour venue. We were looking forward to our "Old Fashion Group Tour" with Copper Stills; meeting others who also enjoy Bourbon and getting to see the distilleries, but when we arrived at the Brown Hotel to start the tour we were told that "only my wife and I were the ones scheduled for the 10 hour tour" to three distilleries and a stop for lunch. Really?

This is their ad from their website - " Group Tours are experiences where you will be paired with others who are like minded. We craft itineraries to include varied tours and tastings to make for dynamic days. All tickets are paid for and we provide food, waters, sodas, ice and snacks throughout the day to complement the stops as well as themed music and entertainment.

If this tour has fewer than 4 guest, it is subject to be canceled or combined with another group tour." They should have cancelled our tour or combined it with another tour; as per their own words "if there are less than 4 guests", which there were only the 2 of us. My wife and I spent 5 hours driving talking to get to Louisville, KY only to get on a bus (not a limo) for 10 hours with just each other, The driver - Larry was nice, but there was no music, entertainment or tour guide. Mint Julep has a Tour Guide, Driver and piped in music and a group of people to talk to who also enjoy bourbon and whiskey.

Just the two of us in a large bus with a driver, no music for 10 hours. BORING.should have cancelled it or combined with another group; I contacted Cooper Stills Tour since and they have not responded back to me as to why they didn't cancel the tour or combine with another tour. Also for lunch we stopped at the Bardstown Bourbon Distillery, which was part of the tour and lunch; we were asked if we wanted our "Tasting Experience First before lunch or after".

We choose to eat lunch first. As we were eating lunch our driver Larry came over and told us that we had to hurry up and eat, get the tasting experience and not to "dilly-dally" as we had to make to back to Louisville for our next Distillery Tour at Ole Forester Distillery. As we hurried up and ate, then a young lady from Bardstown Bourbon Distillery called us over to the tasting room.

She never introduced herself and began to pour my Wife and myself one tasting of their new whiskey; didn't explain much of about the whiskey and then said "that's it". Never once mentioned what other whiskeys or spirits that were made by Bardstown Bourbon Company; she then left talking on her phone. Was this the Tasting Experience? Where?

We then got on our Copper Stills bus and drove back to Louisville where "we sat for One Hour" for the Ole Forester Distillery Tour to begin. After the Ole Forester Tour our driver Larry brought us back to our hotel and that was it. Even though the driver -Larry-was very nice, overall it was a disappointing tour for the both of us; a tour we looked forward to, which was also our 20th Wedding Anniversary vacation.

If we had to do it again, we will book with Mint Julep Tours as that was a must better and enjoyable experience. Mint Julep Tours are also in Nashville, TN which may be our next trip.

Booked an 8-hour, 8 passenger limo for a tour through bourbon country after a great conversation with their very helpful schedulers. They took time to understand what we wanted to do and help create the right itinerary for us. Our incredible driver Avella was not only a great driver, but she also provided awesome suggestions for things to eat and drink at each of our stops and genuinely cared about our experience. I would definitely use this company again and would highly recommend R&R.

On time, attentive, great communication! Our driver was the ultimate professional while being friendly and social. Highly recommend this company!

I looked at a few limo/tour companies to do a trip around the Bourbon Trail with six friends. We went with R&R and it was absolutely fantastic--above and beyond what I expected. The car was great, the driver was exceptionally attentive, and they helped coordinate the planning process of which distilleries to visit and some of the details before we got to town. Can't recommend them enough--and they are wayyy less expensive than Mint Julep. I would recommend R&R to everyone that is visiting Louisville/Bourbon Trail area. Fantastic!

Outstanding service! We had Corky as our driver. He picked us up in Louisville and drove us to a couple of bourbon distilleries in Frankfort. He was top notch! He was on top of everything, early, personable, super responsive, service oriented, flexible, informative, and anticipated our needs. Truly amazing. Highly recommend!

We used R&R limo service twice for bourbon tours and they were extremely profession and friendly. Showed up on time and have great recommendations for bourbon itineraries. The staff and owner were very helpful. I highly recommend this company for any limo needs

We had hired an Executive Coach for a large Corporate Event and R&R just blew me away with the level of service and the care that they took of our group recently. Also, the flexibility and willingness to adjust, even at the last minute, around our needs was particularly appreciated. We had several people to please and Tony, our driver was a total pro.

If you can ask for him, he will not only take care of you, he just may be the best limo driver in the City! Keep his card if you ever get in a jam. Discreet, professional and totally reliable are just a few words I would use to describe him. He made the trip so much better for all of us just by making people feel like they were in safe hands. We not only appreciated his attention to our group's needs, but R&R made it really easy to set things up. I would use them again in a heartbeat.

Booked for my wife's 30th Birthday. Spotlessly clean Escalade was at our house 20 minutes prior to departure time. Everywhere we went, the Limo was waiting to take us to our next location. No calling or texting.he was just ready. Montana was professional, kind, and prompt. I cannot imagine a single thing that would have made this a better client experience. Would 100% use again, and would recommend everyone do the same.

I entrusted this company with my 16-year old daughter who was traveling alone for the first time and whose Southwest flight to Louisville was delayed 6 hours and re-routed through St. Louis. As an upset mom, it's very difficult to choose a company, sight unseen, to transport your child from Louisville to Lexington (1.5 hours) late at night. This company's ability to listen to and address the needs of their customers is outstanding. Pat, acknowledging my anxiety, took my reservation at 9:40p for a flight arriving at 10:10p, made all the arrangements, personally met my daughter at the airport, introduced her to her driver, and ensured that she was safely on her way. If this company can provide this kind of service at a moment's notice, I'm confident that they will meet and exceed your expectations.

We hired them for our wedding and everything was perfect. They arrived early and everything. Highly recommended. Very reliable.