A Step Above Limousine Services

Bait and switch pricing. Booked online. Accepted and charged my card then called to tell me they could not honor the online price. Wanted $200 additional yet we're unable to explain why their online price was wrong. Refused to honor a contract.

We use A Step Above limo for all our corporate events. We enjoy the quality of their vehicles, service, and professionalism to deliver a great experience for all of our customers. The best in the Carolinas for transportation. Thank you!

I hired them for my wedding. They were supposed to arrive at 4pm. They called me at 3:15 to let me know that they were going to be running about 15 minutes late. At 4:42 I received another call from the bus driver letting me know he was still 35 minutes away, at which point we had to delay the ceremony. When the bus finally did arrive around 5:20, the floor and several of the seats were covered in what appeared to be dried coca-cola.

I paid for a shuttle back-and-forth service, but due to the fact that many of my guests ended up having to call ubers, there were not as many passengers, so only one trip each way ended up happening. When I called Monday asking for a refund, they offered me only about 1/3 of my money back - I told them this was not acceptable, as they had only provided about 1/3 of the service I paid for, I expected 2/3 of my money back.

I was told this had to go through management and they told me they would call me back. I called back Wednesday morning after not hearing anything, and the person I spoke with hustled me off the phone and sent me that same refund amount.

Great experience for prom! Driver was prompt, courteous, and extremely professional. Limo was very clean and the kids enjoyed being able to play their music, etc. A Step Above was a great experience from start to finish. Would definitely use again.

I want to thank this company for making my daughter's senior prom night extra special. The driver Aaron was phenomenal. He arrived early, was very professional and treated my daughter and her friends like royalty. He let them play music from their phones, funny and drove safely to and from the prom location. I would definitely use this company again for any future endeavors or events. Once again thank you guys so much.

We use Step Above Limo Services whenever I need transportation to and from the airport on Concord, NC. They are always punctual and on time on home or picking us up at the airport. Their sedans or SUVS are clean, polished and very comfortable. Their drivers are excellent and professional and drive safely at normal highway speeds. They are fairly priced in the market and competitive with the competition.

I feel confident every time I call for their service that the ride will be just as good as the last. I use Step Above exclusively. Paper work, communication and billing go without a hitch! Richard from Charlotte

They are great company they help me out I called in a last minute Service for Stretch limo and they sure show up in time great service. And reasonable price
Will use their service again and again
Thank you

A step above was an amazing transportation service to use. I got my quote back super fast and finalizing the needs for my event was very easy. They text you every step of the way on the day of. Our chauffeur, Marie, went above and beyond. Was super polite and helpful. Everyone enjoyed the minibus. It was clean and comfortable. Will definitely use A Step Above for any future transportation needs that come up!

The driver was on time and courteous and the bus delivered everything as advertised. Our entire party had a great night. Some said the party bus was better than the concert! I would definitely use A STEP ABOVE LIMOUSINE SERVICE again!

I have used the A step above for airport transfers many times, very clean cars, always on time, very good service. Definitely recommend it and will use it again. Thank you

Great team, always clean and comfortable cars. Thank you for your professional limousine services! Best regards

Please be aware if you use this company most of the drivers are not pvh certified as their answering machine states and most of the vehicles or not at least 2 years old and are in terrible condition. If you tip the drivers on your credit card they well not get it. The vehicles are not sanitized and have never been throughout the covid outbreak and they won't be.

Should you choose the book here you should probably do a background check on the drivers because you have no idea who's driving you and what their past consist of you'd be safer in a Uber or Lyft. You have been warned. Also the office workers leave the outstanding reviews that you see and the office manager has the accounting practices of a 5 year old. There research are several other limousine companies in Charlotte please do the research and when you do you definitely won't choose this company.

GREAT customer service! The drivers were on time and helpful, and I could trust that my daughter was on time and safe. Thank you!

The limo driver was very sweet and very patient with everything going on and was right on time. We really appreciate everything they did to make this couple's wedding night end special. Thank you again, we will be calling again for your service.

My granddaughter and her friends loved the limo. Thank you for making her night very special. Would use it again if the need arises. The driver was very nice as well as his assistant. THANK YOU!

Issac provided our group with an excellent experience. He was on time, always ready for the next stop, and found small ways to go above and beyond. Highly recommend this company!

Avoid this company! Very poor communication, especially as concerns pricing information. Kept changing the specifics on the day of our event ( a celebration of life). Inquired about some last minute change possibilities and was told it would be no problem to modify contract, to just let them know. We did not authorize changes, but were charged for changes as if we had. In the end we were billed twice the amount we were originally quoted. Offered to meet them in the middle, but they wouldn't budge. Bad business strategy!

I ordered a car for my son and his new wife to take them from the church to the reception. I had originally ordered it for 4:30 and at the last minute (literally - about 3:15) I realized that I probably should have ordered it for 4:00. I called and was able to move the time to 4:00 with no problem at all. My son and his wife loved the ride and the driver.

We had one issue, and that was that the champagne I ordered for them was not included. However, once I contacted them about this, they very quickly apologized, explained what had happened, and refunded that portion of the cost. I would absolutely recommend A Step Above for your limo needs around Charlotte. Great to work with and very responsive.

We used A Step Above for our daughters Sweet 16 birthday celebration. We rented the Benz Sprinter Limo. Latoya in the office was very helpful & a pleasure to deal with. My daughter & 7 friends had an amazing experience! Rick our driver, was awesome & did an outstanding job with chauffeuring the girls to dinner & a night out. He communicated with us & didn't let them out of his sight! A truly memorable experience for them! Thank you A Step Above! We will use you for any future services!

Wow, Wow, Wow! What more can I say? This limousine service is the best I have experienced in Charlotte! I mean incomparable. Let's start off with the vehicle selection. I reserved the Cadillac Mercedes Sprinter Van with the captain seats and it was immaculate! The vehicle was so clean and smelled great. The black on black was so sleek and professional-looking, my co-workers and I were super impressed.

Our chauffeur, was dressed well and was well kempt. He was polite and professional. He treated us with the utmost respect and I could not ask for anyone to be more courteous. I want to thank A Step Above Limousine for being better than I had imagined and making my travels easy and enjoyable.

They cancelled right before I had plans and I had nothing else lined up. To me this just represents a lack of care and true service for the people who are giving them business. Certainly won't be using them again.

Exceptional service from the office staff to the chauffeur! Hands down best highend transportation provider in Charlotte! You will not regret your decision to contract with this company for your special occasion.

Exquisite service, professional team, and highly recommended to anyone who enjoys a fine experience. 5stars!

They do not honor their written contracts! I had contracted them for 3 transfers for my daughter's wedding. The balance that was do on that day was $33.75. They charged my Credit Card an overage of $311.75. I had an email from them saying they would mail me the money owed to me. Phone calls and emails went back and forth between myself and Ayman. the owner and Latoya who is an employee for over a year and I still do not have the money they owe me. Do not book with this company! Their contracts mean nothing to them! Use another limo service who is worthy of your business!

They do not honor their written contracts! I had contracted them for 3 transfers for my daughter’s wedding. The balance that was do on that day was $33.75. They charged my Credit Card an overage of $311.75. I had an email from them saying they would mail me the money owed to me. Phone calls and emails went back and forth between myself and Ayman the owner and Latoya who is an employee for over a year and I still do not have the money they owe me. Do not book with this company! Their contracts mean nothing to them! Use another limo service who is worthy of your business!

I was very pleased with our experience with A Step Above Limousine Service we used for our Dad's 90th Birthday celebration. Communicated very quickly and thoroughly, priced very fairly and a good value. Our driver, Melanie, was early to arrive, very professional and personable, and very accomodating. The limo was beautiful and very clean. It was a bit warm in the limo during our ride but we did have 10 people in the limo which was the maximum so I'm sure that didn't help the temperature. Overall, I would definitly use A Step Above Limosines again and would not hesitate to recommend them to others seeking classy, prompt, professional, and personal service.

I would not recommend using this service if you are looking to do business with a company that is transparent. Called and received quote from Ayman one of the owners who unsolicitedly raved about having a 2020 Mercedes Limo purchased before Covid. I asked if it was available on the requested day, he said yes, and provided quote of $490. However, when I called the very next day to book the quote increased and Ayman said I misunderstood and offered me a 300 Chrysler stretch limo for $490 because it was last minute, I went ahead and accepted.

The day before my booking I received an email offer from them for free "upgrade" Mercedes Benz Sprinter which was definitely not an upgrade. The limo was old, seats were peeling and it was dirty. It was embarrassing to see the reaction on the faces of my guests as they entered the limo. The two stars are for the driver Abraham who was prompt very flexible and accommodating.

Such a pleasant experience with A Step Above. Very accommodating when booking my reservation. My driver, John, was friendly, professional, & prompt. Comfortable, immaculate vehicle with great amenities. Definitely recommend!

Really good service! Owner is very down to Earth and treats you with respect and value. The limo I rode in was very clean as well. Definitely will be using this service again.

This is one of the most unprofessional and negligent companies that I have ever dealt with. Don't waste your time or your money. The facts is I hired this company to run a bus trip for me on Saturday, the company contacted me after I fully paid off the trip advising that they have to add more charges on to my trip which was $400 to add another. driver because the state regulations requires a driver for a 24 hour trip.

I can appreciate the state regulations to keep me and my clients protected but what I can't appreciate is that I wasn't notified about this until less than 24 hours before my group trip. Not to mention, they had a full itinerary from day 1 and they sent me a receipt showing a.

They are a very bad business. The man that owns it is very disrespectful to his employees. My gf worked for them and didn't like how the ppl treated her so she quit and the owner don't wanna pay her. He said he needed to talk to his laywer.smh.it's a lot of things they do that they clients don't know and over charging for things like tips to the drivers that they never receive

No one showed up! I contacted A Step Above because the flight that my wife and stepson were on got delayed and wouldn't arrive until after midnight. I didn't feel comfortable with them taking a taxi that late. I gave them the flight number and all of my wife's information and they assured me that someone would be there to pick them up at the. airport.

When they arrived they waited over 30 minutes and no one showed. My wife and I called multiple times to find out where the driver was and no one answered. My father in law lives in North Carolina and I will be sure he tells everyone about our experience.

I loved Leo! He picked me up on Christmas night and drove me to CLT! He was friendly, gracious and kind! We hit it off and I will always use this car service when i visit the Queen City!

Wow I just saw a car from this company driving recklessly on the highway and then flipped off another driver. Please take your safety seriously and do not use this car service!

We made a reservation for prom, and we got several confirmation emails saying the reservation is all set. However, on the night of the prom, no one showed up to pick us up. NO LIMO, NO DRIVER! Then I called the company to ask what's going on. The owner and staff members are extremely rude on the phone and refused to admit their faults. They didn't even try to solve the issue.

The only thing they did is blaming the customers. They said they sent a cancellation email to me, which is obviously not true and I never got the email. So when I asked them to forward that "not existing" email to me, they refused to do so. Don't use them unless you're ready to ruin your special occasion.

Great company. Friendly staff. Our driver was very professional and got us home safely from our wedding. The car was nice, clean and in good condition. We will definitely use this company in the future and recommend them to anyone who asks. Thanks for doing a great job! It was the perfect end to our perfect day.

Definally the worst experience. Our reservation for prom got cancelled at the last minute without any notification until we called the driver. Funny that we had double checked several times to make sure everything was all set. No followed up no apologies no compensation.

I had a great experience using this company. Very professional and the customer service was very accommodating. 10+ stars!! I will definitely be using them again and recommending.

If you tip, tip the driver personally. If you tip on your bill, the driver never gets that tip. The owner pockets the money himself. The girls in the "office" are often rude to clients.

I booked last minute with them and the driver, Ayman was prompt and pleasant. They sent a Mercedes S550 to pick me up. I thought I was running late, but he kept me on schedule which is a huge deal! Not only were they stylish, they were efficient.

ABSOLUTELY HORRIBLE! I call and talk to someone named Gail in the afternoon ~2:30 about booking a bus for a corporate event. She gave me a quote, and when I asked about pricing, she said she would send a note to corporate and follow back up. I asked when they close and she said after 5. When I didn't hear back around 4:30, I called back and spoke with someone named Latoya. Gave the same information, and she said she would talk to corporate again and they would call me back before 5. Again, around 5:03, when I got no phone calls, I called back and talked to Latoya again.

She said she would directly call them vs. sending them emails/ message and call me back again. Closer to 6 pm now, I got no call backs, so I call again and get a 3rd person who then proceeds to tell me that Latoya is on the phone, apparently managers are also "tied up on the phone", and that the bus isn't available to begin with. This is extremely, beyond unacceptable way to treat a customer.

Not only do you fail to follow up with a customer after telling them MULTIPLE TIMES THAT YOU WOULD, you waste an entire afternoon for the customer. Truly disappointing and never to engage for a corporate event again.

Always on time! Clean cars! Respectful, kind and professional drivers. No mater what city, airport or event. step into A-Step-Above! Easy. Efficient.and absolutely worth it. Highly recommend!

Saw a driver for "A Step Above Limousine Service" today. One of the most dangerous drivers I have seen in the greater Charlotte area in some time. After watching the driver almost hit 2 cars by cutting them off, he decided to drive about 30 over the speed limit and swerve at a high rate of speed at the last second, and almost killed a pedestrian. The vehicle was a black Lincoln MK S license plate # ZH-3843.

I will highly un-recommend this company to any patrons looking for service to the airport. Here is a screen shot of the vehicle in question. http://imgur.com/n93E9N9 If you see this vehicle get as far away as fast as possible. This was the textbook definition of dangerous and deadly driving.

I had to go to North Carolina a few months ago. A local friend took care of my transportation needs. I had no idea; She booked a limousine! The chauffeur opened to door, and there she was! She had surprised me hiding in the limo! She knew I was nervous about traveling and leaving my family. The driver was hospitable, and my friend lifted up my spirits in a sleek luxurious ride!

We got a stretch Chrysler 300 limo for our anniversary. We made the reservation kind of last minute because our other limo plans had fallen though (grrrr). The driver called ahead to confirm the pickup address and arrived about 15 minutes early as he said he would. We were happy that the car came on time, but the driver would not meet us at our door. Instead, we had to walk to a nearby parking lot to meet him.

I was not so happy about that, but we brushed off any bad feelings at this point. We did get good service being dropped off right at the front door of our next 2 stops which was very nice. However, when leaving our final stop and calling the driver to pick us up, he said that we would have to walk 1 block (in a city I'm not very familiar with) to meet him because allegedly the traffic was too heavy. What? Here's the thing. the traffic on the street was very light.

Maybe 1 or 2 cars passing by every minute. Not a busy street at all. And even if it was, why couldn't the driver circle the block until there was an opportunity to stop and pick us up? That's what I expected and the pickup service was just not what I expected. The car was very nice inside and we enjoyed the ride, but I am rating at only 3 stars because I was displeased with the driver's mannerism and skill.