Automotive Service System

Did not answer until the 5th call, ordered a cab just for them to call back and cancel it, so i had to take the train at 3am by myself in a skirt and a sweater.

Marie picked us up in a beautiful Tesla that was in pristine condition. Marie was not only friendly but informative and such a fun first person to encounter in the city! We loved the experience so much that we made sure that she was going to be our driver when we leave New York back to the airport. Perfect experience! We will never call any other car service in New York again! We LOVED it! Thanks again to Marie for making us feel so welcome here.

An outstanding transportation experience! Our driver was very professional, and his very well maintained Cadillac Escalade made for a great start to our Spring break vacation!

Gracious chauffeur. Prompt and patient. Allowed us time to enjoy our meal then took us to Rockefeller Plaza to see the Christmas tree. Very courteous and conscientious. A pleasure to experience.

Unbelievably professional and personal at the same time.very patient with us and related to us on a real person level. would highly recommend Pawan as a amazing man and driver.he knew the city and treated us as VIP.the entire time.always willing to stop and help us find anything of interest!

I booked this car service to take me from NYC to Philadelphia. Koko our driver kept us updated and communicated very well when he let us know he'd be a few minutes late due to traffic (that's the holiday season in nyc! ). The reservation process was easy and service was great. Would definitely hire again!

My driver was on time, courteous, and unruffled by the chaos of picking up a discharged patient at HSS.

Called them to provide a round trip airport transfer and they were extremely friendly and professional. They had very competitive rates. Drivers were great and taking all Covid precautions. Would highly recommended!

Automotive Luxury has been exceptional in giving support in a very special transportation of 15 pets. They have been on our side from the moment we needed a quote for the trip, finding the proper vehicle for the task, and ensuring a smooth, safe ride and arrival for both pets and owners. They even welcomed us at arrival and gave some welcome packs with treats for the pets! Absolutely outstanding!

Extremely efficient, fast reliable service. 5-star transportation experience. I would definitely use them again. Marty was extremely helpful and was available until the concert convened. If ever in doubt call best limo service in NYC, Automotive Luxury!

We've used Automotive Luxury twice now, once for an international flight and the other domestic. From A to Z everything was done professionally, communication was fantastic as well as service. Perfect organization and execution. I will definitely use Automotive again!

My original review is below. Upon leaving this review i was contacted and everything was taken care of. I spoke with Lenny, he was very kind and did everything in his power to ensure we were satisfied customers. I would recommend working with this company. Beware of online booking. The full cost is not disclosed and each time it is changed or updated there is a new hold on your credit or debit account. Ended up to have 3 separate holds on my debit card for more than 300 dollars when the original booking told me the cost was 65 dollars.

After I called a spoke to a decently pleasant man who told me the holds would drop within 3-5 business days. We ended up canceling because at that rate a black car uber would suffice & give a much more upfront total cost. My advice would be to give them a call to book vs. doing it online if you must use a car service

Their customer service is out of this world! Sarah worked closely with me to help relieve some of my anxiety, and checked in on me after every drive. She recommended our driver, Ayoub, because he is a very smooth, easy driver. He was also very courteous, and funny! He too helped take my mind off my anxieties. We will certainly be using them next time we are in town! After our trip I was informed they have locations all over the world. Sarah will be hearing from me for all of our upcoming travels!

I had never used, or even heard of Automotive Luxury Limousine, when I was researching best car services in New York. They were exceptionally responsive. Their method of delivering proposals was surprisingly fast. They provided advice on the vehicle layout options. They also maintained professional contact throughout the process. Every trip went very smoothly. I would definitely recommend their services.

Competitive prices, high quality service and reliable. The VP and Operations Manager, Lenny, was kind, helpful and honest. A black car service from the airports of NY in and out of Manhattan is a must and. this is the company to book through. Lenny and his staff were truly amazing, from start to finish; easy booking, on-time pick-ups, safe drivers, and simple and hassle free billing. Mahalo from Hawaii!

Everything about our experience was excellent! Our entire party was impressed with how luxurious and spacious the vehicle was, and the driver was extremely courteous and professional. It was a wonderful experience!

The drivers were outstanding, and we were very impressed with them in every way. They were prompt, courteous, very professional and helpful. We would love to travel with them again. All of your drivers have been great actually. The Sprinter van was an absolute delight.

I booked a Mercedes Sprinter Van for 12 of us from JFK into the city. They quickly confirmed my request and I booked right away. The driver called right as we landed to confirm that he was there. A day before we left the city I e-mailed once again in hopes that we could use the same van to get back to the airport - they e-mailed back immediately and sent over confirmation. The driver arrived 1 hour before we were leaving and let us know he was in no hurry! Clean, friendly, and straight forward all-inclusive price! Will use again, no doubt!

I was in New York for the first and I was recommended to this Limo service by a friend. And since this was the first time in the worlds greatest city, I thought why not give it a shot and see why this company is so amazing (yes, those were the words of my friend). And I have to say, I was amazed when the driver showed up with an Audi. Plus points for the amazing conversational skills of the driver. Overall, the drive was amazing, convenient and the driver knew the city inside out. I definitely recommend everyone to check them out. Yes, it might be expensive than others, but you just can't compare that money with the experience that you get. Priceless.

Everything was so seamlessly and impeccably organized with every detail of our journey planned and executed to perfection.